Patient Rights at the International Oncology Cancer Institute (IOCI) - India
1. Right to Information: Patients have the right to be fully informed about their diagnosis, treatment options, and the associated risks and benefits. This information should be communicated in a language that the patient can understand.
2. Right to Informed Consent: Patients have the right to provide informed consent before any medical procedure or treatment is administered. This includes being informed about the nature of the procedure, its potential risks and benefits, as well as alternative treatment options.
3. Right to Confidentiality: Healthcare providers are bound by ethical obligations to keep all patient information regarding diagnosis, illness, and treatment confidential. Patients have the right to keep their personal and medical information private, sharing it only with necessary medical personnel unless required by law.
4. Right to Dignity and Respect: All patients, regardless of gender, have the right to be treated with dignity and respect. Female patients must be attended by female healthcare providers during medical procedures. This right extends to respectful treatment regardless of factors like race, religion, or social status.
5. Right to Choose: Patients have the right to choose their healthcare provider and actively participate in decisions about their care. Seeking second opinions and making informed decisions about treatment options is within their rights.
6. Right to Quality Care: Every patient has the right to receive high-quality healthcare services without discrimination based on factors like caste, religion, or gender. The guidelines of the National Accreditation Board for Hospitals (NABH) emphasize the provision of excellent medical care.
7. Right to Complaint: Patients have the right to provide feedback and raise concerns about their healthcare experience without fearing any negative consequences. Formal complaints can be lodged with designated officers within the healthcare facility.
8. Right to Communication: Patients with special needs, such as speech or vision impairments, or language barriers, have the right to receive appropriate support services. Accommodations must be provided to facilitate effective communication.
9. Right to Transparency in Transactions: Patients have the right to be informed about all medical expenses, including prior notifications of expenses and the availability of health schemes and insurance coverage.
10. Right to Pain Management: Patients have the right to be educated about pain management methods and to receive prompt and effective pain relief treatment when needed.
11. Right to Transfer and Continuity of Care: Patients have the right to be informed and understand the reasons for any transfers between wards or hospitals. Clear explanations should be provided, and patients can inquire about their healthcare options.
These patient rights and responsibilities are prominently displayed at IOCI, along with contact information for addressing complaints and providing feedback.
Patient Responsibilities at the International Oncology Cancer Institute (IOCI) - India
Patient responsibility at IOCI refers to the expectations and obligations patients have towards their own healthcare journey. By embracing these responsibilities, patients actively contribute to enhancing the quality of care they receive while ensuring their safety and overall well-being. Outlined below are key patient responsibilities that play a pivotal role in fostering a collaborative healthcare environment:
1. Providing Accurate Information: Patients hold the responsibility of offering precise and comprehensive information about their medical history, current health status, and all medications they are currently taking. This transparent sharing of information is vital to crafting a safe and effective treatment plan that addresses individual needs.
2. Following Instructions: Patients must adhere to the guidance provided by healthcare professionals. This encompasses faithfully following medication schedules, attending scheduled appointments, and embracing dietary or lifestyle recommendations. Open communication about any changes to the prescribed plan is also part of this responsibility.
3. Respecting Healthcare Providers: Treating healthcare providers with respect and dignity is a fundamental patient responsibility. Maintaining a courteous attitude and refraining from any form of verbal or physical abuse ensures a harmonious and conducive care environment for all. Additionally, being mindful of fellow patients and maintaining a peaceful atmosphere within the hospital premises are part of this responsibility.
4. Taking Care of Personal Belongings: Patients are accountable for safeguarding their personal belongings during their stay at the hospital. While the hospital strives to provide a secure environment, it is the patient's responsibility to oversee their valuables and medical equipment to prevent any potential loss.
5. Paying for Services: Patients are obligated to fulfil their financial responsibilities for healthcare services received, either directly or through insurance coverage. Providing accurate and timely billing information facilitates a smooth process and ensures the continuity of care. Timely resolution of any pending dues is a significant facet of this responsibility.
To complement these patient responsibilities, IOCI aligns with the guidelines set by the National Accreditation Board for Hospitals (NABH). These guidelines are visually represented through posters within the hospital premises, serving as a reminder to uphold both patient rights and responsibilities. They encompass various aspects, including informed consent, confidentiality, management of medical records, and procedures for addressing patient feedback and complaints.
By embracing these responsibilities, patients play an active role in their healthcare journey, contributing to a collaborative partnership that enhances the overall healthcare experience at IOCI.